Shipping & Returns
Shipping Policy
How long does shipping take?
A typical timeline is 5-7 business days, but this may change depending on high volume events like Black Friday or other holiday sales.
​
Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control. We suggest contacting your package's shipping courier for any delivery questions you may have.
​
Important notice regarding courier delays:
Our team will always take the necessary precautions to ensure safety is put first for our employees and customers. Due to COVID-19, employee safety precautions, and various government orders put out weekly, we are adjusting the best we can to continue to provide quick fulfillment. Please understand that once your order is fulfilled by our distribution team, it will be in the hands of the courier where delays may be experienced. Unfortunately, this is beyond our control. We appreciate your patience and understanding!
​
​
Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
​
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
​
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition or is damaged
Any item that is returned more than 30 days after delivery
​
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
​
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.